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Customer Service Manager/Registrar – Fort Smith Office 

Position Summary: The Customer Service Manager is accountable for the regional office’s customer service and retail operation.  Pleasantly greets customers who come into the office or who phone, providing them with direct assistance where possible and referring them to the proper staff members when needed.  Provides clerical support to staff in the way of letters, copy work, mailings, filing, data entry, etc. The Registrar is accountable for the regional office’s membership registration and program registration.  Provides positive support to staff members and volunteers regarding registration process.  Completes data entry for customers who apply to be members and for registration in training, event, or program activities.  Provides back-up support to Customer Service Manager and other front office functions.   

Position Qualifications: High school diploma – college a plus Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines. Experienced in dealing with the public and customer relations skills Experience in retail, related merchandising, business administration or a related field.  Ability to manage day-to-day shop operations.  Cash register experience and some accounting experience preferred. Ability to use various software programs, i.e. Word, Excel, PowerPoint, etc. Some bookkeeping skills dealing with deposits  Computer literate and able to use various software programs, i.e. Word, Excel, PowerPoint, etc. Ability to operate other office machines such as fax, calculator, and business telephones Undertakes any other activities commensurate with this role. 

Membership Marketing Specialist – Fort Smith Office

Position Summary: The Membership and Marketing Specialist is responsible for developing, retaining, and increasing girl/adult membership in assigned geographic area; recruits and provides ongoing support to volunteers; assists in developing and implementing plans for membership extension in all markets; represents and extends Girl Scouting in the community through presentations, collaborative efforts, and networking; and ensures the Girl Scout Program is visible and accessible within assigned geographic area. Develops and administers effective special short-term programs focused on recruitment of girls. Provides information and interpretation of council and GSUSA policies and program to reinforce the role of Girl Scouting. Recruits, trains, and provides on-going support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting GSUSA and council policies, standards, and procedures, and by ensuring the availability of support services to enable volunteers to carry out their jobs effectively. Encourages and supports Service Units and volunteers in their areas.  Establishes and maintains contact with community organizations and educational institutions to deliver Girl Scouting to underserved girls by implementing programs under the guidance and supervision of the Council’s Community Programs Director.    

Position Qualifications: Bachelor’s Degree in related field preferred Minimum 3 years experience in related position Experience in volunteer recruitment/management preferred and demonstrated ability in team management Ability to motivate others and encourage them toward the Girl Scout Leadership Experience Creativity to come up with new ideas for Service Unit and their troops.

Horse Program Coordinator/Contract Position 

Position Summary: Responsible for developing and providing horse program opportunities and support systems that meet the needs of girls, including fall, spring and summer resident camp horseback riding program at Camp Crossed Arrows and/or additional horse programs to Girl Scouts and non-Girl Scouts at Camp Crossed Arrows; development of  Girl Scout horseback riding instructor staff; promotion of herd maintenance and health through development of a horse care regimen specific to the herd, regular on-site visits and physical support and ongoing coordination and communication with the Camp Ranger and Property Director.   

Accountabilities: PROGRAM Develops training curriculum for horseback riding instructors. Recruits, trains and supervises Girl Scout horseback riding instructors. With the assistance of horseback riding instructors, conditions and exercises horse herd to prepare for girl programs. Schedules and facilitates annual  Girl Scout horseback riding instructor training and holds regular training updates and skills practice sessions for Girl Scout horseback riding instructors. Develops and evaluates girl horse program for council events, troop use, and resident camp. Ensures that horseback program offerings are based on girls’ interests and that all offerings are consistent with GSUSA guidelines: GSUSA health and safety standards; Safety-Wise; Certified Horsemanship Association guidelines; local, state and federal laws. Inspects program and horse equipment regularly and reports equipment needs. 

Accountabilities: HERD Maintains a care plan for each horse in the herd to include (but not limited to) feeding, special diets, vaccination schedules, shoeing schedules, and other areas. Maintains open lines of communication with the Camp Ranger with regards to scheduling farrier and veterinarian services. Communicates any and all changes in horse care, health, or condition to the Camp Ranger, monitors, tracks, and makes decisions regarding horse health and condition, including responding to calls from the Camp Ranger to report a possibly sick or injured horse, on-site visits to assess horse health and  maintaining written records of horse health care given. Maintains horse tack and equipment inventory, monitors quality of the horse feed, hay, grain, etc, and reports any concerns to the Camp Ranger and provides recommendations to the council on herd management, including purchasing or selling horses. 

Qualifications: High School Diploma and must be a minimum of 21 years old.  Hold a current CHA instructor certification or willingness to obtain CHA instructor certification.  Willingness to work a flexible schedule.  Ability to develop girl horse program curriculum and to make technical recommendations regarding horse care, health and herd management.  Ability to supervise and coach Girl Scout riding staff constructively. Experience teaching campers and staff various riding and related skills.  Ability to lift boxes, cartons, equipment, etc. weighing 20-35 pounds.  Ability to work a flexible schedule including some nights and weekends. 

Seasonal/Camp Employment Spend your summer with us having fun... and get paid! We can offer a summer employment experience like no other. If you are looking for a summer of fun, excitement, and out of the ordinary experiences!  We Offer: Competitive salary & comprehensive training Room and board for resident camp staff Beautiful camp settings with many amenities Lifelong memories and friendships Creating the future leaders of tomorrow. 

Riding Director

Position Summary: Directs and coordinates the camp equestrian program according to the plans and processes put into place by the Horse Program Coordinator.  Supervises all mounted and ground activities and instruction relating to the equestrian program and/or taking place in the barn area. Develops and evaluates program and related resources for all levels of the riding program.   Develops, teaches and enforces safety guidelines within GSUSA, ACA, and CHA standards. Updates and maintains all appropriate paperwork including but not limited to horse information,  book, program and safety guidelines, lesson plans, daily program records, camper progress records, horse incident reports, incident reports, and end of season placement lists.  Keeps accurate records on program, horses and campers. Other duties as assigned.     

Qualifications:  Have the desire and ability to work and live with children and adults in a camp setting.  Ability to assist in teaching camp activities with maturity and good judgment. Good character, integrity, and adaptability. Current First Aid and CPR Certifications. Previous experience in working with children with at least one season experience in working with children in the camp setting. 21 years of age or have equivalent experience.  Salary for camp season: $2000.00   

Riding Instructor    

Position Summary: Assist in carrying out camp equestrian program under the guidance of the Horse Riding Director. Instructs girls in horseback riding and horsemanship, both on and off the horse in mounted and ground activities.  Helps to coordinate all aspects of the equestrian program with the Riding Director. Assists in developing and evaluating  program and related resources for all levels of the riding program. Helps to develop, teach and enforce safety guidelines within GSUSA, CHA, and ACA standards.  Assists in maintaining all required records and paperwork pertaining to the horses, participants, and program in general.  Assists in managing and caring for the council’s herd during the summer.  Maintain equipment and supply inventories.  Insure that safety checks and equipment/helmet checks are carried out every time a rider mounts up.  Instruct participants in proper horse and tack care, and riding techniques as outlined in lesson plans and program guidelines. Other duties as assigned.   

Qualifications: Have the desire and ability to work and live with children and adults in a camp setting. Ability to relate to one’s peer group. Ability to assist in teaching camp activities. Good character, integrity, and adaptability. Maturity and good judgment, enthusiasm, sense of humor, patience, and self-control. Current First Aid and CPR Certifications. Previous experience in working with children. Minimum of one season of experience working with children in the camp setting, be at least 18 years of age or have at minimum 3 years experience successfully instructing in a general horseback riding program. Salary for camp season: $1600.00   

Assistant Riding Instructor 

Position Summary: Assists in carrying out camp equestrian program under the guidance of the Horse Riding Director. Instructs girls in horseback riding and horsemanship, both on and off the horse in mounted and ground activities and instruction relating to the equestrian program and/or taking place in the barn area. Helps to coordinate all aspects of the equestrian program with the Riding Director. Helps to develop and evaluate program and related resources for all levels of the riding program. Helps to develop, teach and enforce safety guidelines within GSUSA, CHA, and ACA standards. Helps to maintain all required records and paperwork pertaining to the horses, participants, and program in general. Help to manage and care for the council's herd during the summer, conduct and maintain equipment and supply inventories, insure that safety checks and equipment/helmet checks are completed EVERY time a rider mounts up. Instruct participants in proper horse and tack care, and riding technique as outlined in lesson plans and program guidelines. Helps to evaluate each participant in skills covered and make recommendations for advancement, evaluate current season and make recommendations for future programs. Other duties as assigned.     

Qualifications:  Minimum 16 years of age. Desire and ability to work and live with children and adults in a camp setting and have the ability to relate to one’s peer group. Ability to assist in teaching camp activities. Current First Aid and CPR Certifications and previous experience working with children. Documented experience with horses and horseback riding instruction. Salary for camp season: $1400.00