Renew

Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs.

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home
Participate in live virtual events and safe service projects that keep her engaged and inspired
Gain tangible, innovative problem-solving and life skills
Grow confidence in her outdoor skills and learn how to be a champion for the environment
Expand her imagination through hands-on STEM activities

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again.

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

Renew by June 30, 2020,  to receive your FREE More to Explore 2020-21 patch!

Review the Checklist for other renewal incentives, including a limited edition t-shirt!

RENEW NOW

Need help? We'll walk you through it!

Spring Renewal Guide for Troop Leaders
Spring Renewal Guide for Parents

Trouble Logging In?

Girl Scouts - Diamonds Customer Care Team
800-632-6894
Email us

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact the Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact the Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: The Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with us to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

The Customer Care team can provide additional support.

Special Instructions for Lifetime Members

Did you know even Lifetime Members need to "renew"?

As a Girl Scout Lifetime Member, there are no more dues for you! So, while you don't have to renew your membership in the traditional way of paying dues for the upcoming year, there is still a renewal process for Lifetime members that will help us ensure that all your information is up-to-date, and you will receive communications from us.

Renew by June 30 by clicking the “Renew Now” link, log in to your MyGS account and follow the instructions below to check your information and renew your role or roles.*

1. On the membership tab, first choose NEXT YEAR from the drop-down menu on the top right of the screen, then you can modify your role or edit your renewal choice.

2. You should see renewal choices in a drop box for each role showing as: “Time to Renew for 2021!”

- Choose RENEW if you are continuing.
- Choose I’LL DECIDE LATER if you’re not sure at this time.
- Choose DO NOT RENEW if you will not be returning to this position at all (in the case you are 100% sure you will not be returning).
- If there is no renewal box next to your role, contact the Customer Care department at 800-632-6894 with detailed information.

3. Once you’ve made your selections, click CONTINUE.

4. You've done it! Your membership profile will update and reflect your 2021 Membership Year role.

* The fine print: The reason renewing your role as a Lifetime Member is so important is that our database is particular about how it handles the records of Lifetime Members, and the best way to ensure that the system knows to send you email is if you are renewed for the current year (regardless of when you became a Lifetime Member). Renewing your role also helps us know if you are an active or inactive member.

Keep her engaged and inspired. Renew When You're Ready.

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